gt99 game Privacy Policy
This document explains in full how your personal information is collected, for what purposes it is used, and how it is kept secure on the gt99 game platform.
1. Introduction and Scope
gt99 game takes your privacy seriously. This privacy policy applies to all users of our website, mobile application, and all related services. When you register, log in, or use any of our services, you are considered to have accepted the terms of this policy.
gt99 game is an entertainment platform operated for users in Bangladesh. You can find detailed information about the platform and its goals on our About Us page. This policy may be updated from time to time, and any changes take effect as soon as they are published on the website.
Important: You must be at least 21 years old to use this platform. We do not collect information from minors, and we have no intention of doing so.
2. What Types of Information We Collect
We may collect the following information from you at various stages:
2.1 Registration and Account Information
- Full name, date of birth, and national ID or passport number
- Email address and mobile number
- Username and password (stored in encrypted form)
- Current address and nationality
2.2 Financial Transaction Information
- Deposit and withdrawal history
- Account details related to bKash, Nagad, Rocket, Upay, or bank transfers (not the full number — only the portion needed for verification)
- Records of transaction time, amount, and method
2.3 Technical and Usage Information
- IP address, browser type, and operating system
- Device identifier information
- Time spent on the platform, pages visited, and activity logs
- Data collected through cookies and similar tracking technologies
2.4 Communication Information
- Records of your communication with us via live chat or email
- The content of complaints, requests, or feedback
3. Purposes of Using Your Information
gt99 game uses your information only for specific, legitimate, and necessary purposes. The main purposes are described below:
3.1 Account Management and Identity Verification
We need your personal information to complete your registration, confirm your identity, and maintain account security. An OTP verification process is followed for every account.
3.2 Transaction Processing
Financial information is used to properly process deposit and withdrawal requests, maintain transaction records, and resolve any disputes.
3.3 Fraud and Abuse Prevention
Technical and usage information is analysed to detect suspicious activity, prevent multiple account operations, and ensure the overall security of the platform.
3.4 Customer Support
Our 24/7 live chat and email support team uses your past communication history to provide faster and more effective assistance.
3.5 Responsible Gaming
By monitoring patterns in your gaming behaviour, we help you follow our responsible gaming guidelines. Where necessary, we may suggest setting limits or taking a temporary break.
3.6 Communication and Notifications
Your registered email or mobile number is used to send you important account-related notices, promotional offers (if you have given consent), and updates about changes to our policies.
4. Information Sharing and Third Parties
gt99 game never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: The minimum necessary information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and banks for transaction verification.
- Technology partners: Technology service providers that assist in running the platform have access to limited information only under contractual confidentiality terms.
- Legal obligations: Information may be provided as required to comply with valid legal directives from government authorities or court orders.
- Security investigations: Specific information may be provided to assist the relevant authorities in investigating fraud or financial crimes.
For any sharing of information with third parties, we ensure that the other party follows the same standard of privacy protection.
5. Data Security Measures
To keep your information secure, gt99 game uses multiple layers of technical and organisational security measures:
5.1 Encryption and Secure Connections
All data transmitted on our website and app is encrypted using SSL (Secure Sockets Layer) technology. Passwords are stored using industry-standard hashing — no employee can view your password directly.
5.2 Access Controls
Only authorised staff can access your personal information, and only to the extent needed to carry out their responsibilities. All access is logged and regularly audited.
5.3 Regular Security Reviews
Regular security tests are conducted to identify system vulnerabilities, and any issues found are resolved promptly.
5.4 Data Breach Response
If a data breach occurs, we will promptly notify affected users and take the necessary steps. The detailed process is described in our Terms and Conditions.
6. Cookies and Tracking Technologies
The gt99 game platform uses cookies and similar technologies that store small data files in your browser or on your device.
6.1 Essential Cookies
These cookies are necessary to maintain your logged-in state, store security tokens, and manage sessions. They cannot be disabled because the website needs them to function properly.
6.2 Functional Cookies
These cookies are used to store your language preference, theme settings, and your personalised experience on the platform.
6.3 Analytics Cookies
These are used to understand platform usage statistics and improve the quality of our services. Information collected through these cookies is analysed as aggregate statistics, not at the individual level.
6.4 Cookie Controls
You can disable or delete cookies from your browser settings at any time. However, doing so may limit some features of the platform.
7. Data Retention Period
Your personal information is retained only for as long as necessary or as required by legal obligations.
- Active account data: for as long as the account remains active
- Transaction records: at least five years from the date of the last transaction (in accordance with financial regulations)
- Communication records: up to three years
- Closed account data: two years from the date of closure, after which it is deleted or anonymised
Information related to legal claims or investigations will be retained until that process is complete.
8. Your Rights
gt99 game recognises the following rights you have over your personal information:
8.1 Right to Access
You may request to know what information we hold about you. After verification, we will provide that information within a specified timeframe.
8.2 Right to Correction
If any information we hold about you is incorrect, you may request that it be corrected. Many details can be changed directly from the profile section of your account.
8.3 Right to Deletion
After closing your account, you may request that your personal information be deleted. However, we are required to retain certain information for a specified period due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, you can turn this off from your account settings or with the help of the support team.
To exercise these rights, contact our support team. For general questions, you can also visit our FAQ page.
9. Protection of Minors
gt99 game explicitly does not provide any services to those under 21 years of age and does not collect their information. Age verification is mandatory during the registration process.
If we become aware, or are informed, that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be cancelled.
10. Changes to This Policy
gt99 game reserves the right to update this privacy policy at any time in response to business changes, new technologies, or legal requirements. If changes are made:
- The updated policy will be published on this page and the date of the update will be noted at the top of the document.
- For significant changes, a notification will be sent to your registered email or posted on the platform.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We always aim to give users adequate notice before any significant changes.
Contact Us — Privacy-Related Questions
If you have any questions about this privacy policy or wish to exercise your rights over your information, please contact us: